FAQs

About Auro
What is Auro?
Auro is a personal trainer in your ear. Auro’s workouts are carefully designed to provide you with the right mix of guidance, motivation, fun and music. You will have completely guided workouts whether you are on a treadmill in a gym or running on a track. Achieving your fitness goals, nailing that prep for an event or just getting in - get them all on Auro.
How are you different from the other online fitness providers?

Online fitness has either been tailored for home workouts (using videos) or a few apps that enhance outdoor running experiences. Auro does not tie you to a screen.

At Auro, we provide you with a portable personalized trainer, irrespective of where you decide to workout. If you are in the gym, we have treadmill, elliptical, rowing workouts that are hyper-personalized with great music and motivation. The indoor cycling or spin fans will have high-energy spin classes to listen do. We even have workouts in case you decide to walk in the park. Our strength classes provide the HIIT flavour that people desire.

All our workouts bring the energy of group classes, with great motivation and music. In all, you will feel that you have a personal trainer with you – always!

I am a trainer. Can I work for Auro?
We are pleased to hear that you’d want to join Auro’s team of world-class fitness trainers. We urge you to look at the careers page for current openings and apply for the positions that fit your profile. Alternatively, you could mail us at careers@auro.fit.
How do I get started with Auro?

When you download the app, you’ll be asked a few short questions about your fitness goals and preferences.

You’ll then be taken to the homepage where you can find your first workout!

If you’re short on time, start at the top and pick from the ‘Workouts for You’ section (these are based on your goals and preferences).

Otherwise, click the ‘Filter Workouts’ button to explore further. You can also head to the ‘Categories’ section, where you can filter by workout type – treadmill, outdoor runs, strength etc.

I have a suggestion, who can I speak to?
You can send us an email at support@auro.fit, and one of the team will get back to you. You can also post all feedback on the Auro Community group.
Are the coaches real people?
Yes! The Auro trainers are all experts in their fields. They’ll help you smash your goals, whether you’re a beginner just starting out, or an experienced athlete looking to beat your best.
How often do you upload new classes?

We add new classes every month.

Stay up to date with new workouts, programs, challenges, and features by signing up for our newsletter (at the bottom of our homepage) or following us on Instagram.
Can I speak to the trainers?

Our trainers are all members in the Auro Community group, and so you can talk to them there. If you have a specific question, or just need some extra support, they are there to help!

The community group is a great place to find motivation and encouragement from other Auro members.

Trainers & Workouts
I am a beginner. Can I use Auro?
We have workouts for every level on Auro. Whether you are a beginner just starting out or a pro with many years of experience, we have something for you. Every class has a description of the level of the workout.
What are the classes available on Auro?
We offer guided workouts for treadmill, strength, outdoor runs, walks and marathon training. We will shortly be adding elliptical, rowing, spin, mindfulness as well.
Who are the trainers on Auro?
You will find our fitness team on the home page of Auro.
How many times should I work out each week?

I have to give you the world’s most annoying answer to this question – it depends.

Generally, if you’re looking to stay in shape or see reasonable weight loss results, then 3-4 times per week is best. But if you only have enough time for 1-2 workouts per week, it’s certainly better than none!

If you’re an advanced trainer or competing at an event, you should probably look to train 5-6 times per week.

Can Auro help me lose weight?

Yes. Although there’s no one-size-fits-all approach. Losing weight is a function of how much energy (calories) you consume vs. how many you expend.

Our focus is helping you exercise better and finding a routine. We offer plenty of nutrition tips, but we’re not a diet app.

Can Auro help me improve my running?

Definitely. Obviously it’s a different experience to having a person running alongside you. But given our running coaches have decades of experience, they’ll give you the right technique pointers.

If you choose one of our running plans, the coaches progress your training week after week, ready to peak for race day.

I’m a beginner, can Auro help me?
Yes! We have many beginner-friendly workouts waiting for you to try. Just use the ‘filter’ button to find the right one for you.
How does audio fitness work?

Download the app, pick a class, put your headphones on…and work out! Unlike video-based instruction, you’re not constantly looking over your shoulder to check your form.

Just listen carefully to the coach’s instruction and follow along. Music is synced in the background to keep you moving.

I’m busy. Does Auro have workouts to fit my schedule?
Absolutely. Yes. Most Auro workouts are under 20 minutes – easy to fit around your hectic schedule.
What types of workouts can I do?

We offer unlimited access to guided workouts for treadmill, strength training, HIIT, outdoor runs, elliptical, rowing, spin, and yoga.

On the app you will also find:
- Race training programs for 5K, 10K, half marathon
- Fitness plans for weight loss
How long should I work out for?
Again, it depends. If you’re training for a half marathon, you’ll gradually increase the length of your workouts from 20 minutes to around 90 minutes.

Our advice - do what you need to achieve your exercise or lifestyle goals. Most importantly, ensure your workout routine is sustainable.

Working out for 30 minutes, 3-4 times per week is usually a good target. But if you can only manage 20 minutes, 2 times per week, that’s generally better than nothing (assuming you have no serious health concerns preventing you from exercise).

* An exception to the rule above is if you’re training for events (running or others), as you’ll go through phases with increased or decreased training loads.

Account & Subscriptions
Will I be charged after my free trial??
No. We don’t use sneaky tactics to take your money. We never ask for your payment details up front and you won’t be charged unless you decide to upgrade at the end of your 7-day free trial.
How much does it cost? What subscriptions do you offer?

We offer 3 plans:

1-month = £7.99/month
3-month = £5.99/month
12-month = £4.16/month (billed annually)
How can I change payment details?
If you signed up for Auro through our website or with a discount:

Contact us at support@auro.fit to change your payment information.

If you signed up for Auro through your iTunes account:

On your iPhone,
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap Payment & Shipping.
4. Tap any payment method to change its details.

If you signed up for Auro through the Google Play Store:

On your Android phone,
1. Open the Google Play Store.
2. Tap Menu > Account > Payment Methods.
3. Find the subscription you want to update.
4. Tap Update.

How can I change my subscription?

If you signed up for Auro through our website, with a discount, or via your iTunes account:

Go to your profile in the app. Navigate to Settings and then select Subscription - from here you’ll be able to switch plans.

Unfortunately we don’t have this option for Android users currently, but we will resolve this very soon!

Will I be charged during my free trial?

No. If you’ve signed up through the App Store or Play Store, you’re given 7 days’ free access. We NEVER take charge you automatically and there are no sneaky fees.

If you sign up on the website, you’ll be asked to enter your card details before your free trial. You can cancel anytime before your trial ends and you won’t be charged.

How can I cancel?
If you signed up for Auro through our website or with a discount:

Contact us at support@auro.fit to cancel your subscription. The request must be made at least 48 hours prior to your renewal date, as we do not issue refunds for requests that are made after you have been charged.

If you signed up for Auro through your iTunes account:

On your iPhone,
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions > Auro > Cancel Subscription.
* Note: if you do not see Auro in your list of subscriptions, this means you signed up through the website and you must contact support@auro.fit to cancel.

If you signed up for Auro through the Google Play Store:

On your Android phone,
1. Open the Google Play Store.
2. Tap Menu > Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.
* Note: if you do not see Auro in your list of subscriptions, this means you signed up through the website and you must contact support@auro.fit to cancel.


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